Employment Status: Contractual (1 Year)
About Us:
Doin Tech Limited is a leading fintech company dedicated to revolutionizing financial services globally. With a track record of innovation, we have successfully launched multiple fintech products and services over the past five years. Currently, our solutions cater to over 25,000 clients spanning across more than 110 countries.
Job Overview:
We are looking for a structured and detail-oriented VE Team Coordinator for Client Experience department to oversee Virtual Executive (VE) performance, ensure smooth daily operations, maintain clear communication flow, and drive timely issue resolution. This role plays a key coordination function between Project Leads and VEs to ensure consistent, high-quality execution.
Primary Responsibilities:
⚪ Conduct regular quality checks on VE work.
⚪ Provide structured feedback and follow-ups to maintain performance standards.
⚪ Support VE evaluation processes and performance tracking.
⚪ Review worksheets and monitor Hub staff activities.
⚪ Prepare and manage shift schedules.
⚪ Coordinate and support monthly team meetings.
⚪ Report operational updates to the respective Project Lead (PL).
⚪ Ensure necessary instructions are clearly communicated to VEs.
⚪ Prevent communication gaps across teams.
⚪ Handle urgent or challenging queries promptly.
⚪ Provide real-time trade or execution updates when required.
Key Requirements:
⚪ 1+ Years of remote job experience.
⚪ Minimum Bachelor’s degree in any discipline.
⚪ Strong attention to detail and quality-focused mindset.
⚪ Excellent written and verbal communication skills.
⚪ Ability to manage multiple tasks and maintain structured follow-ups.
⚪ Strong problem-solving ability under time-sensitive situations.
⚪ Proficiency in Google Sheets or similar tracking tools.
⚪ Applicants must have their own LAPTOP (Windows) with a stable internet connection.