Customer Support (Remote)

Department: Customer Support

Deadline: 31/12/2023

Salary

10,000-15,000TK

Type Of Job

Part Time

Job Time

Night Shift (Roaster Basis)

Work Location

Remote Job

Work Location

Facilities Tower, Floor 12, Dhaka 1213

Weekend

2days

Overview

Position: Customer Support (Work from Home)

Vacancy: 10

Office Hours: In between 5PM-5AM (6 hours/shift). Weekly Roaster Basis

๐’๐š๐ฅ๐š๐ซ๐ฒ: 10,000-15,000TK

๐‚๐จ๐ฆ๐ฉ๐š๐ง๐ฒ ๐Ž๐ฏ๐ž๐ซ๐ฏ๐ข๐ž๐ฐ:

Over the past three years, #Doin_Tech has launched multiple fintech products and services that currently serve over 20,000 clients across more than 100 countries. Our vision is to create a workplace that fosters a sense of belonging for everyone, where employees can contribute their best to shape a better tomorrow.

๐‰๐จ๐› ๐Ž๐ฏ๐ž๐ซ๐ฏ๐ข๐ž๐ฐ:

We are looking for โ€œRemote/Virtual Customer Supportโ€ whose main responsibility will be to provide chat support to our customers and update basic customer records in Google Sheets. ๐“๐ก๐ž ๐œ๐š๐ง๐๐ข๐๐š๐ญ๐ž๐ฌ ๐ฐ๐ข๐ฅ๐ฅ ๐ก๐š๐ฏ๐ž ๐ญ๐จ ๐š๐ญ๐ญ๐ž๐ง๐ ๐Ÿ๐Ÿ“-๐๐š๐ฒ ๐๐€๐ˆ๐ƒ ๐จ๐Ÿ๐Ÿ๐ข๐œ๐ž ๐ญ๐ซ๐š๐ข๐ง๐ข๐ง๐  ๐›๐ž๐Ÿ๐จ๐ซ๐ž ๐ญ๐ก๐ž ๐ง๐ข๐ ๐ก๐ญ ๐ฌ๐ก๐ข๐Ÿ๐ญ.

๐‰๐จ๐› ๐‘๐ž๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐›๐ข๐ฅ๐ข๐ญ๐ž๐ฌ:

โ—พ๏ธSolve basic customer queries through Chat Support

โ—พ๏ธUpdate info in Google Sheets, Share new ideas based on customer’s requirement

โ—พ๏ธPerform daily assigned tasks as per instruction of the Supervisor

๐‰๐จ๐› ๐‘๐ž๐ช๐ฎ๐ข๐ซ๐ž๐ฆ๐ž๐ง๐ญ๐ฌ:

โ—พ๏ธBachelor’s Degree in any discipline (Ongoing Students Can Apply)

โ—พ๏ธEnglish proficiency, especially in writing

โ—พ๏ธ๐๐ข๐ ๐ก๐ญ ๐’๐ก๐ข๐Ÿ๐ญ๐ฌ will be provided in between 5PM-5AM (6 hours/shift). Weekly Roaster Basis

โ—พ๏ธBasic knowledge of Computer and Google sheets, docs + Fast typing Skill.

โ—พ๏ธApplicants must have their own LAPTOP with a stable internet connection.

โ—พ๏ธ Having customer support experience is a plus

๐‡๐ข๐ซ๐ข๐ง๐  ๐๐ซ๐จ๐œ๐ž๐ฌ๐ฌ:

Selected candidates will receive information about the next process via SMS and Email. For final selection, the candidates ๐ฐ๐ข๐ฅ๐ฅ ๐ง๐ž๐ž๐ ๐ญ๐จ ๐š๐ญ๐ญ๐ž๐ง๐ ๐š ๐ฆ๐š๐ง๐๐š๐ญ๐จ๐ซ๐ฒ ๐Ÿ๐Ÿ“ ๐ƒ๐š๐ฒ๐ฌ ๐จ๐Ÿ ๐๐€๐ˆ๐ƒ ๐ˆ๐ง-๐ก๐จ๐ฎ๐ฌ๐ž ๐ญ๐ซ๐š๐ข๐ง๐ข๐ง๐  (๐Ÿ— ๐€๐Œ-๐Ÿ“ ๐๐Œ)

๐๐ž๐ง๐ž๐Ÿ๐ข๐ญ๐ฌ:

โ—ผ๏ธ Performance Bonus

โ—ผ๏ธ 2 Times Yearly Festival Bonus

โ—ผ๏ธ Overtime opportunity

P.S: Candidates will only be selected through this process. (Not recommended to submit a resume physically)

Experience

0-2

Skill Required

English proficiency(writing), Good Typing speed, Fast-learner

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