Probation Period: 6 Months
About Us:
Doin Tech Limited is a leading fintech company dedicated to revolutionizing financial services globally. With a track record of innovation, we have successfully launched multiple fintech products and services over the past three years. Currently, our solutions cater to over 25,000 clients spanning across more than 110 countries.
Job Overview:
We are seeking an individual to become a valued member of our Client Experience Department, contributing their analytical expertise and insights to drive our strategic goals and success.
Primary Responsibilities:
⚪ Client Relationship Management
⚪ New Client Follow-up & Conversion
⚪ Existing User Retention
⚪ Dispute Management
⚪ Refund Resolution
⚪ Continuous Improvement & Initiative
⚪ Any Additional Task assigned by the Team Lead (if needed)
Key Requirements:
⚪ Minimum Bachelor’s degree in any discipline
⚪ [0-1] Years experience in related field
⚪ Experience with remote desktop applications and help desk software
⚪ Comfortable working with sales/retention targets
⚪ Ability to contribute new ideas for retention
⚪ Willingness to take initiative on new challenges
⚪ Adaptability in a fast-changing startup environment
Why Join Us:
⚪ Excellent working environment
⚪ Fully subsidized lunch
⚪ Unlimited tea/coffee
⚪ Chill Breaks
⚪ Evening snacks
⚪ Monthly corporate outings & retreats
⚪ Annual Refreshment Tour
⚪ Indoor game facilities (Foosball, PS5, Basketball, Table tennis)
⚪ Leave Encashment
⚪ Maternity and paternity leaves