Probation Period: 6 Months
About Us:
Doin Tech is a leading fintech company dedicated to revolutionizing financial services globally. With a track record of innovation, we have successfully launched multiple fintech products and services over the past three years. Currently, our solutions cater to over 20,000 clients spanning across more than 100 countries.
Job Overview:
We are seeking a dedicated Support Candidate to become a valued member of our support team.
Primary Responsibilities:
⚪ Provide customer support via chat.
⚪ Maintain data integrity and confidentiality.
⚪ Consistently follow up with clients.
⚪ Provide timely feedback to customers.
⚪ Troubleshoot software-based errors and installations. (Training will be provided)
⚪ Complete any other responsibilities that may assigned by the team lead.
Key Requirements:
⚪ Only candidates who have graduated from a recognized university are eligible to apply.
⚪ Excellent English proficiency.
⚪ Adaptability and willingness to learn.
⚪ Experience with remote desktop applications and help desk software.
⚪ Prior experience in client support or a similar role.
⚪ Female candidates are highly encouraged to apply.
Other Benefits:
⚪ Fully subsidized lunch.
⚪ Excellent working environment.
⚪ Unlimited tea/coffee.
⚪ Evening snacks.
⚪ Monthly corporate outing & retreats.
⚪ Indoor game facilities (PS4, Basketball, Table tennis etc.)
⚪ Opportunity to work closely with experienced professionals in the field.
⚪ Ample opportunity to develop personal skills.
⚪ Access to an extensive range of online development courses.