Employment Status: Contractual (5 Months)
About Us:
Doin Tech is a leading fintech company dedicated to revolutionizing financial services globally. With a track record of innovation, we have successfully launched multiple fintech products and services over the past three years. Currently, our solutions cater to over 20,000 clients spanning across more than 100 countries.
Primary Responsibilities:
⚪ Provide customer support via chat.
⚪ Maintain data integrity and confidentiality.
⚪ Consistently follow up with clients.
⚪ Provide timely feedback to customers.
⚪ Troubleshoot software-based errors and installations. (Training will be provided)
⚪ Update info in Google Sheets, Share new ideas based on customer’s requirement
⚪ Complete any other responsibilities that may assigned by the team lead.
Key Requirements:
⚪ Currently enrolled students up to their 6th semester/ second year can apply only.
⚪ Excellent English proficiency, especially in writing.
⚪ Adaptability and willingness to learn.
⚪ 𝐍𝐢𝐠𝐡𝐭 𝐒𝐡𝐢𝐟𝐭𝐬 will be provided in between 6PM-9AM (6 hours/shift). Weekly Roaster Basis
⚪ On In House weekends (Saturday and Sunday) and public holidays have to be available as per as shift requirement (can be day/night)
⚪ Experience with remote desktop applications and help desk software.
⚪ Basic knowledge of Computer and Google sheets, docs.
⚪ Typing speed must be between 25 to 35 WPM.
⚪ Having customer support experience is a plus.
⚪ Must be available to work on public holidays during the contract period. (Over Time payment will be given)
⚪ Applicants must have their own LAPTOP with a stable internet connection.